PROACTIVE EXPERT MONITORING

A dedicated iBOS analyst monitors data from your battery room to ensure you are aware of little problems before they spiral into big costs. From a single site to an enterprise network of distribution centers, they make sure you get the maximum from your forklift stored energy system investment.

WHAT WE'RE MONITORING

There are three critical events we monitor the data stream for:

CONNECTIVITY


No active data connection means no data to monitor. Our analysts will actively monitor the iBOS system for connectivity and if connectivity is lost for any reason, we will take steps to help resolve the issue. Once the investigation has been launched, the iBOS experts will work with a contact on site to re-establish the data stream.


AVAILABILITY


If at any time, there are no fully charged batteries available when they are needed, we will immediately investigate the issue. Low availability could be due to many reasons including premature battery changes, mis calibrated discharge indicators, or broken chargers. If action is required, you will be notified of the recommended actions to take.


MISPICKS


If the operators are not using the system correctly the batteries will not be rotated correctly. If the operators are not selecting the correct batteries as instructed by the iBOS system, our team will analyse the iBOS data and inform you of the extent of the misuse and a profile of the behaviour which will help identify who is responsible.


WHAT YOU NEED

The critical alerts system is an optional module available with our data connected iBOS systems.

iBOS Lite iBOS Basic iBOS Plus iBOS Pro
Critical Alerts Monitoring

COMPLETE PEACE OF MIND

With the iBOS Critical Alert Service, if you don’t hear from us, your system is being used correctly. You can be confident that you'll always have batteries available when you need them.

If an alert is triggered our specialist will launch an immediate investigation and contact you with actionable information which will help to quickly resolve the problem.

PROBLEM SOLVING

Managing batteries is just the beginning, having a dedicated analysts can improve your entire system.

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